Welcome to Charcoal Sport! We are committed to protecting your privacy and personal data when you use our website https://charcoalsport.com. This policy aims to explain how your data is collected, used, shared, and protected, as well as your rights regarding that data.
This privacy policy explains how we collect, use, and protect personal information for individuals interested in how their personally identifiable information (PII) is handled online.
Please read this policy carefully to understand: * How we collect and process information. * How we use and protect your personal data. * How we share it when necessary. * The choices available to you to control your data.
By using our website, you consent to the collection and use of your information as outlined in this policy. Unless otherwise specified, the terms used in this document have the same meanings as those in our terms and conditions.
### 1. Information We Collect When you use our website, make purchases, contact us, or enter your details via any form on our site, we may collect the following information:
*A. Personal Information* * Full name * Email address * Phone number * Shipping and billing address
*B. Payment Information* * When paying online via credit or debit card, data is processed through secure payment gateways, and we do not store payment card details on our servers. * We accept cash on delivery; in this case, only order records are kept for logistical support and customer service.
*C. Technical Information* * Your device’s IP address * Browser type and operating system * Device location (if location services are enabled) * Browsing data within our site to improve user experience
*D. Order and Transaction Data* * Details of the products you have purchased * Payment methods used * Order and shipment dates * Purchase and return history
### 2. How We Use the Information We use the data we collect from you for the following purposes:
*A. Order Fulfillment and Service Provision* * Processing orders and completing payments. * Shipping products to your address and tracking orders. * Providing customer support and responding to inquiries.
*B. Improving User Experience* * Customizing content and offers based on your interests and shopping behavior. * Simplifying login processes and managing user accounts. * Enhancing website functionality based on user behavior analysis.
*C. Communication and Notifications* * Sending updates regarding order and shipment status. * Sending notifications about new offers and discounts (you can unsubscribe at any time). * Responding to inquiries and resolving issues related to purchases or accounts.
*D. Security and Fraud Prevention* * Monitoring transactions to detect and prevent any illegal or fraudulent activity. * Implementing verification procedures to protect accounts from unauthorized access.
### 3. Sharing Data with Third Parties We do not sell or rent your personal data to third parties, but we may share it with trusted entities to ensure our services operate efficiently, such as: * Shipping and delivery companies: To help us deliver orders to you. * Payment service providers: To process online payments securely. * Data analysis services: Like Google Analytics to understand user behavior and improve the website. * Legal authorities: If required by law or to protect our legal rights.
All parties we work with are bound by confidentiality agreements to ensure the protection of your data and prevent its use for any other purposes.
### 4. How We Protect Your Data (Security and Protection) We implement strict security measures to protect your data from breaches or misuse, including: * Encrypting data during transmission using secure protocols like SSL/TLS. * Protecting our servers with firewalls and intrusion detection systems. * Limiting access to data to only a select few authorized personnel who are committed to keeping the data confidential. * Payment Methods: We accept payments via Visa and MasterCard, and all transactions are processed through a secure payment gateway provider that complies with global security standards (PCI). * We do not store payment card details; they are securely forwarded to the payment service provider.
### 5. Cookies and Their Use Our website uses cookies to improve the user experience, including: * Essential cookies: Help with basic functions like login and shopping cart. * Performance analysis cookies: Such as Google Analytics, to analyze user behavior and improve browsing experience. * Marketing and advertising cookies: To display targeted offers and relevant advertisements.
You can control cookie settings via your browser settings, but disabling them may affect some website features.
### 6. Your Rights Regarding Your Data We respect your rights regarding your personal data, and you have the right to: * Access your personal data and request a copy. * Update or correct your data if it is inaccurate. * Request deletion of your data if it is no longer needed. * Unsubscribe from marketing messages via the “unsubscribe” link in email communications. * Object to the processing of your personal data in certain cases such as targeted marketing.
To submit any requests related to your data, you can contact us via email: Info@charcoalsport.com or do so directly through your account on our website.
### 7. Updates to the Privacy Policy We may update this privacy policy from time to time to ensure compliance with new laws and to improve our services. Any changes will be posted on this page, and we will notify you of any significant changes that affect the use of your data.
### 8. Our Commitment to Protecting Children’s Privacy Charcoal Sport is not intended for children under the age of 13, and we do not knowingly collect personal data from them. If you have any concerns about data collection from children, please contact us immediately so we can take appropriate action.
### 9. How to Contact Us If you have any questions about the privacy policy, you can reach us at: * Email: Info@charcoalsport.com. * Through our website: Charcoalsport.com
Thank you for trusting Charcoal Sport! We continuously work to ensure your privacy and provide you with a safe and seamless shopping experience.
